REFUND / EXCHANGE POLICY
OVERVIEW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@gigisglobal.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@gigisglobal.com
SECTION 1 – DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
SECTION 2 – EXCEPTIONS AND NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, facemasks). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
We also don’t offer a refund if your orders don’t arrive due to the factors in your control (ex- providing the wrong shipping address for your products). Please not any extra cost such as packaging and shipping is payable by you, and if your returning a product for a refund, only your product costs is refunded and your initial shipping fees won’t be refunded back.
SECTION 3 – EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
SECTION 4 – REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For more information about our refund or exchange policy or if you have any questions, or if you would like to make a complaint, please contact us by e-mail at service@gigisglobal.com.
SECTION 5 – CHANGES
We may update this Refund Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
If you keep browsing our webstore after reading this Refund Policy, you give us the consent to use your personal details for the purposes explained above.
Thank you for your cooperation!
Last updated: 1/11/2020